Terms of Service

1. Acceptance of Terms

By creating an account or using XRoof (“the Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms constitute a legally binding agreement between you and XRoof.

2. Description of Service

XRoof is a software-as-a-service (SaaS) platform designed for roofing contractors. The Service includes lead management, satellite roof measurement, estimate and proposal generation, contract e-signing, invoice and payment collection, customer portal, automated follow-ups, team management, and analytics.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your business to use XRoof.

4. Subscription and Payment

XRoof offers monthly and annual subscription plans. Prices are listed on our pricing page and may be updated with 30 days' notice. All fees are non-refundable except as required by law.

Your subscription renews automatically at the end of each billing period. You may cancel at any time through the billing settings page. Cancellation takes effect at the end of the current billing period.

Payment processing is handled by Stripe. By subscribing, you also agree to Stripe's terms of service.

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Send spam, unsolicited messages, or harassing communications through the platform
• Attempt to gain unauthorized access to other users' accounts or data
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to collect personal information without the consent of the data subjects
• Resell, sublicense, or redistribute access to the Service without written permission
• Display false claims of licensing, insurance, bonding, certifications, or qualifications on your XRoof landing pages or profile. Misrepresenting your credentials constitutes a material breach of these Terms and will result in immediate account termination without refund.
• Display fake reviews, testimonials, or endorsements; use photos, logos, or content you do not have the right to use; impersonate another business or individual; make false claims about competitors; display pricing or offers that are intentionally misleading; collect personal information from minors; or use landing pages for any purpose other than legitimate lead generation for your roofing business.

5.5 Landing Pages and Lead Generation

XRoof provides a landing page builder that allows contractors to create lead capture pages. Contractors are solely responsible for all content displayed on their landing pages, including but not limited to business claims, licensing status, insurance status, reviews, testimonials, pricing, service descriptions, and trust badges.

XRoof does not verify the accuracy of any information contractors place on their landing pages. Contractors represent and warrant that all information displayed on their landing pages is truthful, accurate, and not misleading.

Contractors are solely responsible for ensuring their landing pages comply with all applicable laws, including the Federal Trade Commission Act, state consumer protection laws, and any industry-specific regulations.

Contractors who display false or misleading information on their landing pages, including false claims of licensing, insurance, or certifications, will have their landing pages deactivated and may have their accounts terminated without refund.

XRoof reserves the right to review, deactivate, or remove any landing page that it believes, in its sole discretion, contains false, misleading, or harmful content.

6. Your Data

You retain ownership of all data you enter into XRoof, including customer information, job data, photos, estimates, contracts, and invoices (“Your Data”).

You grant XRoof a limited license to store, process, and display Your Data as necessary to provide the Service.

Support & troubleshooting access. You authorize XRoof staff to access Your Data and the pages of your account as needed to provide support, diagnose bugs, investigate platform issues, prevent fraud or abuse, or comply with law. All such access is logged. See our Privacy Policy §6a for details.

Aggregated & anonymized use. You authorize XRoof to use aggregated, anonymized data derived from Your Data — where no individual contractor, business, or customer can reasonably be identified — to operate, analyze, improve, and benchmark the Service. We will not sell or share identifiable data without your consent or a legal obligation. See our Privacy Policy §6b for details.

You are responsible for ensuring you have the right to enter customer data into the platform and for complying with applicable data-protection laws (including providing your customers with notice of how their data is processed).

7. Electronic Signatures

XRoof provides e-signature functionality for contracts between you and your customers. By using this feature, you acknowledge that electronic signatures created through XRoof are legally binding under the Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA). XRoof is not responsible for the content or enforceability of contracts between you and your customers.

8. Email Communications

XRoof enables you to send emails to your customers. You are solely responsible for ensuring compliance with the CAN-SPAM Act and any other applicable communication laws. You must obtain proper consent before sending automated messages and provide opt-out mechanisms as required by law.

For leads generated through XRoof landing pages, contractors must ensure that the landing page includes a clear, conspicuous consent disclosure that names the contractor's business and specifies the types of communications (phone, email) the homeowner consents to receive.

XRoof provides default consent language on landing pages as a convenience. Contractors are responsible for verifying that the consent language on their landing pages meets all legal requirements for their jurisdiction and business model.

Contractors agree to indemnify XRoof for any claims, fines, or damages arising from communications sent to leads collected through their XRoof landing pages.

9. Satellite Imagery

Roof measurements made using satellite imagery are estimates only. XRoof does not guarantee the accuracy of satellite-derived measurements. You are responsible for verifying measurements before using them in proposals or contracts.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XROOF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO XROOF IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

12. Indemnification

You agree to indemnify and hold harmless XRoof and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

Without limiting the generality of the foregoing, contractors specifically agree to indemnify and hold harmless XRoof from any claims, damages, losses, or expenses arising from: (a) false, misleading, or inaccurate information displayed on contractor landing pages, including but not limited to false claims of licensing, insurance, certifications, reviews, or qualifications; (b) communications sent to homeowners or leads collected through XRoof landing pages that violate TCPA, CAN-SPAM, or any other applicable communication law; (c) any harm, property damage, personal injury, or financial loss suffered by a homeowner as a result of work performed by the contractor or the contractor's failure to perform work; (d) any violation of state contractor licensing, insurance, or consumer protection laws.

13. Termination

We may suspend or terminate your account if you violate these Terms or for any other reason with 30 days' notice. You may terminate your account at any time by canceling your subscription and contacting support.

Upon termination, your right to use the Service ceases immediately. We will retain Your Data for 90 days after termination, after which it may be permanently deleted.

14. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Wisconsin, without regard to conflict of law principles. Subject to the binding arbitration clause in Section 14b below, any action arising out of or relating to these Terms shall be brought exclusively in the state and federal courts located in Milwaukee County, Wisconsin, and you irrevocably consent to the personal jurisdiction of those courts.

14a. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL XROOF, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

XROOF'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO XROOF IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS CAP IS A FUNDAMENTAL PART OF THE BARGAIN AND APPLIES NOTWITHSTANDING THE FAILURE OF ANY ESSENTIAL REMEDY.

14b. Binding Arbitration & Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT REQUIRES BINDING INDIVIDUAL ARBITRATION OF DISPUTES AND WAIVES YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR JURY TRIAL.

You and XRoof agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in Milwaukee, Wisconsin, or by video conference at the parties' option. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: You and XRoof each agree that any Dispute will be brought in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Exceptions: Either party may bring an individual action in small-claims court for disputes within the court's jurisdiction. Either party may also seek injunctive relief in court for misuse of intellectual property. Neither party waives the right to file a complaint with a government agency.

Opt-out: You may opt out of this arbitration agreement by sending written notice to legal@xroof.io within 30 days of accepting these Terms. Opt-out preserves your right to litigate but does not affect any other provision.

14c. Indemnification

By Contractor. Contractor will indemnify, defend, and hold harmless XRoof and its affiliates, officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Contractor's use of the Service in violation of these Terms or applicable law; (b) any content Contractor posts, uploads, or transmits through the Service; (c) any harm, property damage, personal injury, or financial loss suffered by a homeowner as a result of work performed by Contractor or Contractor's failure to perform work; (d) any violation of state contractor licensing, insurance, consumer-protection, or telemarketing laws.

By XRoof. XRoof will indemnify, defend, and hold harmless Contractor against third-party claims that the Service itself, when used as authorized in these Terms, infringes a U.S. patent, copyright, or trademark. This is XRoof's only indemnification obligation. XRoof has no obligation under this section to the extent a claim arises from Contractor's modifications to the Service, combinations with third-party products, or use after notice that the use infringes.

14d. Survival

The following sections survive termination or expiration of these Terms: 14 (Governing Law & Venue), 14a (Limitation of Liability), 14b (Arbitration & Class Waiver), 14c (Indemnification), 14d (Survival), 16 (Intellectual Property & DMCA), and any payment obligations accrued before termination, plus any other provision that by its nature should survive.

15. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Intellectual Property and DMCA

You represent that you own or have the right to use all content uploaded to XRoof, including photos, logos, and text. You agree not to upload copyrighted material without authorization.

If you believe content on XRoof infringes your copyright, follow the procedure on our dedicated DMCA Notice & Takedown page. Notices may be submitted to dmca@xroof.io.

We respond to valid DMCA notices within 10 business days. XRoof reserves the right to remove allegedly infringing content and terminate accounts of repeat infringers.

17. Contact

For questions about these Terms, contact us at support@xroof.io.